CyberQP Privacy Policy

CyberQP ("us", "we", or "our") operates the www.cyberqp.ai website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.cyberqp.ai/terms-conditions

This privacy policy applies to:

Visiting our website;
Visiting our offices;
Communicating with us, including emails, text or fax;
Registering for our events;
Using our Services.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of data collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City

Information Request: If you request for information about our Services, register for a trial, download our software, request for support or use the "Contact Us" feature on our website, we generally require contact information such as your name, email address, company name, title and telephone number.
Website Interaction: If you use and interact with our website, we may collect your usage information through cookies, web beacons and similar tracking technologies that may qualify as Personal Data.
Office Visit: If you visit our offices, you may be required to sign-in with your name, email address, telephone number, company, title, purpose of visit and date/time of arrival.
Customer Personal Identification Information (PII): End user's first / last name, GUID, email address (if available), UPN, mobile device info (HW version, OS version, etc..), and public key trust associations during an interaction between the identity server and QUICKPASS cloud when a user is registered to use QUICKPASS authentication service. QUICKPASS staff does not have any visibility into this data.

Cookies and Usage Data

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking and Usage Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.

A full, current list of the cookies on this site, including analytics and advertising cookies and how long each one lasts, is in our Cookie Policy. You can change your cookie choices at any time from the Consent Preferences link in the footer.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information Collected by the Server Agent(s)

What kind of information do we collect?

Usernames
Passwords
First and last Names
Email address
Mobile phone number
Account and password Expiry Status
Password policy
Security groups and membership
Organizational units

Information Collected by the Mobile Apps:

What kind of information do we collect?

Mobile device operating system type and version
A device identifier, used to link the app to your dashboard user and to limit the number of devices registered to your account

If you choose to enrol your device's biometrics (such as fingerprint or face unlock) in the QTech app, that check is performed by your device's operating system. Biometric data is not transmitted to or stored by CyberQP.

Employment Application:

CyberQP can get your information if you apply for a job at CyberQP.

Use of Data

CyberQP uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues

Where your data is stored and international transfers

CyberQP is a Canadian company. Our staff operate the Service from Canada, so personal data we hold may be accessed and processed there. The European Commission has recognised Canada as providing an adequate level of protection for personal data handled by organisations subject to Canada's federal privacy law (PIPEDA), and the United Kingdom has made an equivalent finding. Transfers of EU and UK personal data to CyberQP in Canada take place on that basis.

Customer data for the Service is hosted on infrastructure operated by Google Cloud and MongoDB Atlas. Data for customers in the European Union and United Kingdom is stored within the European Union. Data for all other customers, including trial users, is stored in North America (United States and Canada) unless your agreement with us says otherwise.

Some of the service providers listed below are located in the United States. Where personal data originating in the EU or UK is transferred to them, we rely on the European Commission's Standard Contractual Clauses incorporated in our agreements with those providers and, where the provider is certified, on the EU-U.S. Data Privacy Framework and its UK Extension. You can request a copy of the safeguards that apply to your data by contacting us.

Do we sell any information?

No, we do not sell information to anyone.

Disclosure of Data

Legal Requirements

CyberQP may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of CyberQP
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Provider

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our current subprocessors for the Service are published at trust.cyberqp.com and include Google Cloud (infrastructure), MongoDB Atlas (data storage), and Twilio and SendGrid (message delivery). For this website we use Salesforce Account Engagement (Pardot), Google Analytics, OptinMonster, YouTube, Cloudflare and CookieYes; our Cookie Policy lists the cookies each of them sets.

Link to other sides

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact information

If you have any questions about this Privacy Policy, please contact us.